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Contact
Contact Ten One Design
Contacting Ten One Design
We're interested in your questions or comments.
Please drop us a note at info@tenonedesign.com
Shipping Policies | General Policies
Resellers
Reseller Information
Reseller Information
Reseller inquiries may be directed to sales@tenonedesign.com.
Requests may also be sent to Dr. Bott, our distributor at reseller@drbott.com.   If you are in Europe, contact info@drbott.de.
Reviews
Press Contact Info
Reviews & Press Information
If you would like to review one of our accessories, or have any Press or Media related questions, click here for more info.
About Us
About Ten One Design
About Ten One Design
Ten One Design, LLC is a design firm based in Montclair, NJ specializing in solutions for the mobile lifestyle.   We'd love to hear what you think of our products.   See the contact information above.
SHIPPING INFORMATION
Orders placed by 1PM usually ship the same business day.   The customer is responsible for making sure we have the correct shipping address. During the ordering process, you will have the opportunity to specify a different shipping address.

Please note:

* WE ARE UNABLE TO MAKE CHANGES TO YOUR ADDRESS OR YOUR ORDER FOR ANY REASON WHATSOEVER AFTER WE HAVE RECEIVED YOUR ORDER.   If paying by PayPal, please update your account with your current shipping address prior to placing your order.   Customers paying by credit card will have the opportunity to confirm the shipping address during checkout.

* FEDEX DOES NOT DELIVER TO P.O. BOXES. If you choose FedEx shipping, you must provide a physical address for delivery.  

* FEDEX usually makes three attempts to deliver before returning the package to us, the sender. If this happens, we will refund your purchase price. You will need to reorder with a correct address in order to receive the goods.

If your package is returned to us marked "undeliverable," we will refund your purchase price, but not your shipping fees.

INTERNATIONAL ORDERS
The customer is responsible for making sure we have the correct shipping address. We strongly advise our international customers to check our Shop Local page for local resellers to avoid expensive shipping fees. Meanwhile, we do offer FedEx Priority International.

FedEx Priority International  
Yes, it's expensive, but it is also the best international shipping service available.   We even pre-pay your customs fees, no matter how big the order.   Of course, you will always be able to track your package via the FedEx website.
Canada is considered an international destination and Canadian customers MUST select FedEx Priority International shipping.   Consider checking our Shop Local page for Canadian resellers.  

WHERE'S MY ORDER?'
Orders usually ship within 24 hours from our location on the East Coast. You will receive an automatically-generated email informing you of the ship date and tracking information (with the exception of customers choosing USPS First Class Mail, for which USPS does not offer tracking service). Estimated time of delivery may be found at FedEx.com and USPS.com.
If you have not received an email confirming your purchase or shipping date, check your spam folder.

Any problems or questions about your order?  We can help!  Shoot a quick email to info@tenonedesign.com.
CREDIT CARD PAYMENTS
All major credit cards are accepted. If you buying from overseas, you will be redirected to Paypal to complete your payment.   Note that you may still use your credit card on the Paypal site, and you will not be required to log in to a PayPal account.

RETURNS
Defective merchandise may be returned or exchanged.   Please include your packing slip or purchase receipt along with the item in its original packaging.   We will refund the purchase price upon receipt of the returned items.   If you are returning the product for any reason other than manufacturing defect, we will gladly refund your purchase price, minus a 15% restocking fee.  Contact us for more information: info@tenonedesign.com

NJ SALES TAX
Sales tax is added for NJ residents during checkout.  Sorry, neighbors.

SHIPPING INFORMATION
Orders placed by 1PM usually ship the same business day.   The customer is responsible for making sure we have the correct shipping address. During the ordering process, you will have the opportunity to specify a different shipping address.

Please note:

* WE ARE UNABLE TO MAKE CHANGES TO YOUR ADDRESS OR YOUR ORDER FOR ANY REASON WHATSOEVER AFTER WE HAVE RECEIVED YOUR ORDER.   If paying by PayPal, please update your account with your current shipping address prior to placing your order.   Customers paying by credit card will have the opportunity to confirm the shipping address during checkout.

* FEDEX DOES NOT DELIVER TO P.O. BOXES. If you choose FedEx shipping, you must provide a physical address for delivery.  

* FEDEX usually makes three attempts to deliver before returning the package to us, the sender. If this happens, we will refund your purchase price. You will need to reorder with a correct address in order to receive the goods.

If your package is returned to us marked "undeliverable," we will refund your purchase price, but not your shipping fees.

INTERNATIONAL ORDERS
The customer is responsible for making sure we have the correct shipping address. We strongly advise our international customers to check our Shop Local page for local resellers to avoid expensive shipping fees. Meanwhile, we do offer FedEx Priority International.

FedEx Priority International  
Yes, it's expensive, but it is also the best international shipping service available.   We even pre-pay your customs fees, no matter how big the order.   Of course, you will always be able to track your package via the FedEx website.
Canada is considered an international destination and Canadian customers MUST select FedEx Priority International shipping.   Consider checking our Shop Local page for Canadian resellers.  

WHERE'S MY ORDER?'
Orders usually ship within 24 hours from our location on the East Coast. You will receive an automatically-generated email informing you of the ship date and tracking information (with the exception of customers choosing USPS First Class Mail, for which USPS does not offer tracking service). Estimated time of delivery may be found at FedEx.com and USPS.com.
If you have not received an email confirming your purchase or shipping date, check your spam folder.

Any problems or questions about your order?  We can help!  Shoot a quick email to info@tenonedesign.com.