CREDIT CARD PAYMENTS
All major credit cards are accepted.
If you buying from overseas, you will be redirected to Paypal to complete your payment.
Note that you may still use your credit card on the Paypal site, and you will not be required to log in to a PayPal account.
RETURNS
Defective merchandise may be returned or exchanged within 60 days of purchase.
Please include your packing slip or purchase receipt along with the item in its original packaging.
We will refund the purchase price upon receipt of the returned items.
We will accept returns after 60 days, but we can only issue a refund via a PayPal payment. You may be required to create a PayPal account in order to receive the funds.
If you are returning the product for any reason other than manufacturing defect, we will gladly refund your purchase price, minus a 15% restocking fee. Contact us for more information: info@tenonedesign.com
NJ SALES TAX
Sales tax is added for NJ residents during checkout. Sorry, neighbors.
SHIPPING INFORMATION
Orders placed by 1PM usually ship the same business day.
The customer is responsible for making sure we have the correct shipping address.
During the ordering process, you will have the opportunity to specify a different shipping address.
Please note:
* WE ARE UNABLE TO MAKE CHANGES TO YOUR ADDRESS OR YOUR ORDER FOR ANY REASON WHATSOEVER AFTER WE HAVE RECEIVED YOUR ORDER.
If paying by PayPal, please update your account with your current shipping address prior to placing your order.
Customers paying by credit card will have the opportunity to confirm the shipping address during checkout.
* FEDEX DOES NOT DELIVER TO P.O. BOXES. If you choose FedEx shipping, you must provide a physical address for delivery.
* FEDEX usually makes three attempts to deliver before returning the package to us, the sender. If this happens, we will refund your purchase price. You will need to reorder with a correct address in order to receive the goods.
If your package is returned to us marked "undeliverable," we will refund your purchase price, but not your shipping fees.
INTERNATIONAL ORDERS
The customer is responsible for making sure we have the correct shipping address.
We strongly advise our international customers to check our Shop Local page for local resellers to avoid expensive shipping fees.
Meanwhile, we do offer FedEx Priority International.
FedEx Priority International
Yes, it's expensive, but it is also the best international shipping service available.
We even pre-pay your customs fees, no matter how big the order.
Of course, you will always be able to track your package via the FedEx website.
Canada is considered an international destination and Canadian customers MUST select FedEx Priority International shipping.
Consider checking our Shop Local page for Canadian resellers.
WHERE'S MY ORDER?'
Orders usually ship within 24 hours from our location on the East Coast. You will receive an automatically-generated email informing you of the ship date and tracking information (with the exception of customers choosing USPS First Class Mail, for which USPS does not offer tracking service). Estimated time of delivery may be found at FedEx.com and USPS.com.
If you have not received an email confirming your purchase or shipping date, check your spam folder.
Any problems or questions about your order? We can help! Shoot a quick email to info@tenonedesign.com.
PRIVACY POLICY
This Privacy Policy governs the manner in which Ten One Design LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the
tenonedesign.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Ten One Design LLC.
Personal identification information
We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Ten One Design LLC collects and uses Users personal information for the following purposes:
- - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- - To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- - To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- - To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- - To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- - To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy
Ten One Design LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Ten One Design LLC
tenonedesign.com
149 Chestnut St.
Montclair, NJ 07042
USA
(646) 833-8361
info@tenonedesign.com
This document was last updated on January 02, 2011
